Terms of service
Terms of Service – Zomno™ (UAE)
OVERVIEW
This website is operated by Zomno™. Throughout the site, the terms “we”, “us” and “our” refer to Zomno™. Zomno™ offers this website, including all information, tools, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein, including our Refund & Replacement Policy.
If you do not agree to these Terms, you may not access the website or use any services.
SECTION 1 – ELIGIBILITY & USE
By using this site, you confirm that:
- You are at least the age of majority in your country of residence
- All information you provide is accurate and complete
- You will use this website only for lawful purposes
You are responsible for maintaining the confidentiality of your account and order information.
SECTION 2 – PRODUCTS & REPRESENTATION
We strive to display our products as accurately as possible. However:
- Product appearance (color, texture, results) may vary due to lighting, device screens, or individual use
- We do not guarantee identical results for every user
All product descriptions and pricing are subject to change at any time without notice.
SECTION 3 – ORDERS & ACCEPTANCE
All orders placed are considered offers to purchase.
We reserve the right to:
- Accept or reject any order at our discretion
- Cancel or limit quantities per order, customer, or region
For Cash on Delivery (COD) orders:
- You agree to be available to receive the order
- Repeated refusal of orders may result in order restrictions or cancellation of future orders
Orders cannot be modified or canceled once processed.
SECTION 4 – PRICING & PAYMENT
- All prices are listed in applicable currency and may change without notice
- Payment is currently accepted via Cash on Delivery (COD)
- We may introduce additional payment methods (e.g., online payments, third-party gateways such as Stripe) at any time
You agree to provide accurate delivery and contact details for order fulfillment.
SECTION 5 – SHIPPING & DELIVERY
- Delivery timelines are estimates and not guaranteed
- We are not responsible for delays caused by courier services, customs, or unforeseen circumstances
- Risk of loss transfers to you once the order is handed to the courier
Failure to accept delivery may result in restrictions on future orders.
SECTION 6 – RETURNS, REFUNDS & REPLACEMENTS
All purchases are subject strictly to our Refund & Replacement Policy.
Key principles include:
- Refunds apply only to unopened parcels refused at delivery
- Refund processing may take up to 14 days after receiving the returned parcel
- Replacements are only applicable for defective products reported within 10 days, with mandatory proof
No additional warranties apply beyond what is explicitly stated in our policy.
SECTION 7 – LIMITED WARRANTY DISCLAIMER
Except as expressly stated in our Refund & Replacement Policy:
- All products are provided “as is” and “as available”
- We do not guarantee uninterrupted, error-free use or specific results
SECTION 8 – INTELLECTUAL PROPERTY
All content on this website, including images, text, branding, logos, and designs, is the property of Zomno™ and is protected under applicable intellectual property laws.
You may not:
- Copy, reproduce, or distribute content without permission
- Use our branding for commercial purposes without authorization
SECTION 9 – THIRD-PARTY SERVICES
Our website may include tools or links to third-party services.
We:
- Do not control or guarantee third-party services
- Are not responsible for any damages or issues arising from their use
Use of such services is at your own risk.
SECTION 10 – USER CONDUCT
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Submit false claims (including false defect claims)
- Abuse return, refund, or replacement policies
- Interfere with website functionality or security
Violation may result in order cancellation or restriction.
SECTION 11 – ERRORS & INACCURACIES
We reserve the right to:
- Correct any errors in product descriptions, pricing, or availability
- Cancel or modify orders if inaccurate information is identified
SECTION 12 – LIMITATION OF LIABILITY
To the fullest extent permitted by UAE law:
Zomno™ shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses resulting from misuse of products
- Delays, delivery failures, or third-party service issues
Your use of the service is at your own risk.
SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold harmless Zomno™, its affiliates, and partners from any claims, damages, or losses arising from:
- Your breach of these Terms
- Your misuse of the website or products
- Violation of any law or third-party rights
SECTION 14 – TERMINATION
We reserve the right to:
- Suspend or terminate access to our services at any time
- Refuse service to anyone for any reason
SECTION 15 – GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates (UAE).
Any disputes shall be subject to the jurisdiction of UAE courts.
SECTION 16 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of our website constitutes acceptance of any changes.
SECTION 17 – CONTACT INFORMATION
For any questions regarding these Terms, please contact: